World-class Commercial Call Centre

Our personalized answering service is a lifesaver when you’re unable to take incoming calls.

Be it for making appointments, a 24/7 customer information service or ensuring lone-worker safety 24/7, our seasoned team of operators will make every effort to offer you a wide range of services with unrivalled flexibility.

  • 24/7 service
  • Call answering after normal business hours
  • Highest industry standards

Expecting a short-term high call volume? Use our professional team on an as-required basis.

Elevator Calls

24/7 elevator call answering in the event of failure or breakdown.

Customer Service

Customer service call management solution tailored to your needs.

Public Works Calls

Calls from residents reporting needed public works.

Self-employed Workers and Professionals

Enjoy 24/7 telephone service.

Employee Absenteeism Reporting

Plan work better with 24/7 absenteeism reporting.

Property Management

Call answering service for floods or other damage to your buildings.


Include a team that’s available 24/7 in your emergency plan.


Give your employees the ability to anonymously report ethics issues.

Lone Workers

Maintain ongoing contact with lone workers.

Call Answering

Offer your customers a 24/7 telephone line.

Emergency Call Centre

Groupe CLR’s centralized emergency call centre, in operation since 2002, is the largest private 911 call centre in Quebec. Serving more than 360,000 residents in two major cities and seven regional county municipalities, our staff efficiently dispatch 911 calls and provide secondary dispatching to fire departments in the same localities.

We serve the cities of Trois-Rivières, Shawinigan, the agglomeration of La Tuque as well as 65 other municipalities.